Missing the Mark

Backfence.com, a “social media” site that billed itself as “Do it yourself local news”, is shutting down operations. Mark Potts, one of the co-founders, posted his learnings a few days ago. Very interesting, particularly on the business model challenges.

One bit in particular from Potts struck me: “Partner with a media company or some other distribution source. Because of the critical need to market to and engage the community, it’s better to piggyback on a print or broadcast partner’s existing community relationships and marketing power.”

Backfence actually didn’t partner in this way, and I find it strange that Potts would recommend this as a strategy. Relying on old media to jumpstart an online community seems wrongheaded to me. Look at Toronto Star’s OurFaves, for example, launched May 2, 2007. It’s a promising notion — “amplify local opinion on what’s great in the city” — but after playing with it briefly I find it empty and unappealing. Part of that is the look and feel: it’s slick, polished… surely passed muster with Star execs, but too stark and corporate to attract the customers they’re seeking. More importantly though, the content seems to come from a very small number of people (forgivable for a while; you’ve gotta start somewhere), appears to be editorialized, and focuses on city-wide popularity as the key vector for discovery. Add that all up and it’s hard to trust as a source for recommendations. They missed the mark.

Partnering with an already-trusted social network like Facebook — the way iLike.com did — is a much better recipe for success.

P.S. I found Potts’ post through Greg Sterling, who often writes about local search and related trends. This morning Sterling put up a post on local and social media. It includes a long-yet-not-exhaustive list of sites in this space. Worth reading.

3 Comments

  1. AhmedF said,

    July 17, 2007 @ 10:23 am

    Found your link via trackback to Greg’s blog - have you tried iBegin.com? We have a decent little community there.

  2. Rehan said,

    July 17, 2007 @ 11:33 am

    I’m guessing his comment about partnering with old media is because he sees the success of Topix (with its funding from big news companies) and considers that to be an important piece of the puzzle. But you’re right, examples like OurFaves show that the approach still doesn’t guarantee success.

    He did mention “Leverage social networking” later on in his list, and mentioned Facebook there.

  3. Oshoma Momoh said,

    July 24, 2007 @ 10:53 am

    Rehan: yep, I agree with you.
    Ahmed: yes, I’ve seen iBegin. Very different from social networking though… seems more like a pure search / directory play.

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