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Unless you’re massively bored, and truly have nothing better to do, you should ignore this post.

Really, I strongly recommend you skip this one. It’s horribly dull. And you already know it, because you read the title.

Don’t say I didn’t warn you.

I’ve spent several hours tracking down a bug in Adobe Create Suite 2 Illustrator. After following many false leads I found a valid fix. In the interest of saving other people time, here it is:

Problem: When trying to save a file in Illustrator, you get an error dialog that says, “an unknown error has occurred”. The file will not save properly. Illustrator will then continue working, but in a strange way, and will pop up more error dialogs. Illustrator will also refuse to close properly when you try to exit.

Temporary Workaround: In the “Illustrator Options” dialog that pops up during file save, turn OFF the checkbox labelled “Create PDF compatible file”. With this done, you should be able to save properly, but you won’t be able to save PDF-compatible files.

Solution:
1.) Make sure you have Adobe Acrobat installed. I tested this with Acrobat 8.0, and apparently it works with 7.0 as well.

2.) Open up a new Explorer window and browse to: “C:\Program Files\Adobe\Acrobat 8.0\Resource\CMap\”. (If you have Acrobat 7.0, try the folder “C:\Program Files\Adobe\Acrobat 7.0\Resource\CMap” instead.)

3.) Browse to this folder: “C:\Program Files\Common Files\Adobe\Font\Reqrd\CMaps\”. If there isn’t already a folder at this location, create a new empty folder with this name.

4.) Copy the two files “Identity-H” and “Identity-V” from the folder in step 2 into the folder in step 3.

That’s it. Illustrator should behave normally now.

Thank you “CWM”, who posted this fix here in the Adobe Forums on 4:16pm Feb 20, 07 PST.

Questions, follow-ups, etc. –> please post on the Adobe Forum.

Good luck.